Refund Policy

Last Updated: [08-01-2026]

At MJ TOYS, we work hard to ensure customer satisfaction. This Refund & Return Policy explains when and how returns, refunds, or exchanges can be made.

1. Eligibility for Returns

You may request a return or exchange within 3 days of receiving your order if:

  • The product is damaged

  • The product is defective

  • The wrong item was delivered

  • The product is incomplete (missing parts)

To be eligible:

  • The item must be unused

  • Item must be in original packaging

  • Proof of purchase or order number is required

  • You must provide photos/video of the issue

2. Items Not Eligible for Return

We do not accept returns for:

  • Items damaged due to misuse

  • Items without original packaging

  • Accessories or small parts missing due to customer handling

  • Clearance / sale items

  • Custom or special-order items

  • Products used or altered after delivery

3. Return Process

To request a return:

  1. Contact us via email or WhatsApp

  2. Provide your order number

  3. Share photos/videos showing the issue

  4. Wait for approval from our support team

Once approved, you will receive instructions on how to return the product.

4. Refund Process

Refunds are issued in the following cases:

  • Product is out of stock after placing order

  • Wrong product delivered

  • Product damaged upon arrival

Refund Method:

  • Refund will be issued through bank transfer or mobile wallet

  • Refund processing time: 3–7 business days

Shipping fees are non-refundable unless the error is on our side.

5. Exchange Policy

Exchange is only possible when:

  • The item is available in stock

  • The issue is reported within 3 days

  • The product is unused and in original condition

If replacement is not available, we may issue a refund.

6. Order Cancellation

You may cancel your order before it is shipped.

You cannot cancel:

  • Orders already dispatched

  • Customized or special-order items

If an order is canceled after shipment, return charges may apply.

7. Wrong or Missing Items

If you received:

  • Wrong product

  • Missing items

Contact us within 24 hours of delivery with photos/video.

8. Shipping Costs for Returns

If the return is due to our mistake (wrong, damaged, defective):

  • We cover the return shipping cost

If the return is due to customer reason (change of mind):

  • Customer must pay return courier charges

  • Refund may not be possible in change-of-mind cases

9. Contact Information

For returns, refunds, or exchanges, contact us:

📧 [mirajtoys786@gmail.coml]
📞 [0370-739-739-5]
🌐 https://mjtoys.pk