Frequently Asked Questions (FAQ)

Find answers to the most common questions about orders, delivery, payments, and returns.

📦 1. How do I place an order?

You can order directly from our website:

Select the product
Add to cart
Proceed to checkout
Enter your details
Choose payment method
Confirm order

You will receive an order confirmation message.

🚚 2. How long does delivery take?

Delivery time depends on your city:

1–3 working days for major cities
3–5 working days for other areas
Remote areas may take longer

💰 3. Do you offer Cash on Delivery (COD)?

Yes!
COD is available nationwide on most products.

📍 4. How can I track my order?

Once your order ships, we send you a:

Tracking ID
Courier name
Tracking link

You can enter your Tracking ID on our Track Order page or contact us for help.

💳 5. What payment methods do you accept?

We accept:

Cash on Delivery
Bank transfer

All online payments are processed securely.

🧸 6. Are the toys original and good quality?

Yes!
We only offer:

High-quality toys
Carefully selected items
Safe and durable materials

🎁 7. Do you offer gift wrapping?

Yes, we can prepare your order as a gift.
Message us after placing the order to confirm wrapping details.

🔁 8. What is your return policy?

You can return items within 3 days if:

Product is damaged
Wrong product delivered
Product is defective

Product must be unused and in original packaging.

❌ 9. What items cannot be returned?

We do not accept returns for:

Used items
Damaged items caused by customer
Clearance/sale items
Products without packaging
Missing accessories due to customer handling

🛠 10. What should I do if I receive a damaged item?

Please provide:

Photos/video of the issue
Unboxing video (recommended)
Order number

🧾 11. Can I cancel my order?

Yes, you can cancel before the order is shipped.

Once shipped, cancellation may not be possible.

💬 12. How do I contact customer support?

You can reach us via:

📞 Phone/WhatsApp: [0370-739-739-5]
📧 Email: [mirajtoys786@gmail.com]
🌐 Website: https://mjtoys.pk